Dear Valued Customer,
We regret to inform you that Go First, a popular Indian low-cost carrier, has recently ceased its operations, causing a significant impact on our ability to process refunds for your bookings. We understand the frustration and inconvenience this has caused, and we sincerely apologize for the situation.
We want to assure you that we are actively working towards resolving this issue. However, it is important to note that we are unable to process refunds until we receive the necessary funds from the airline. Unfortunately, the refund process is more complex than it may appear. Even when the airline claims to process refunds through the same mode of payment, the funds are deposited into a virtual account held by the agency with the airline, making it impossible for us to claim or utilize them.
We deeply apologize for the uncertainty and hardship you are facing due to this unforeseen circumstance. It is worth mentioning that many agencies across the country are also grappling with significant amounts of money stuck with the airline, totaling thousands of crores collectively.
Please rest assured that we are actively exploring all available options to expedite the refund process and recover the funds owed to you. Our dedicated customer support team is here to assist you and provide regular updates on the progress of your refund. You can reach out to us at [email protected] for any assistance.
We understand the emotional and financial strain this situation has caused, and we genuinely empathize with your frustrations. Your trust and support are of utmost importance to us, and we want to assure you that we are doing everything within our means to resolve this matter and ensure that you receive the refund you rightfully deserve.
In case you're interested, here are some media articles covering this story: